Your Tracking Just Broke.
Who you Gonna Call?
Dedicated on-demand tracking help for marketing agencies
Ping us on Slack. We’ll get your tracking fixed.
You don’t have to know where the problem is for us to solve it.
How to Call a (Measure) Hero
Fix your tracking. Easy as 1, 2, 3.
1. Message your Tracking Expert on Slack
Write us a quick message or question on your dedicated Slack channel. We’ll get to it right away. We are here for you Monday to Friday during normal business hours.
2. Sit back while we find & fix the problem
Our tracking expert will gather the necessary information from you to help us solve the issue. Then, you sit back while we implement a solution.
3. Test and verify the solution
We’ll test your analytics to validate that data is flowing into your accounts. Still not working? We’ll stay on the case until tracking works—so you’re ready to restart your campaign.
What is a (Measure)HERO?
Someone who rushes in to help others in the face of Tracking Adversity
A MeasureHero can help you with …
Accurate Data doesn't have to be Expensive
Get a MeasureHero today
Unlock Access to:
Slack Integration for 1 on 1 communication
Unlimited Support Requests (up to 10h / month)
5 seat access to our training library (25 Courses)
Exclusive rates if monthly limit is reached
* 3 months minimum commitment
Frequently Asked Questions
We can help you out with any kind of request that is related to troubleshooting your existing tracking, analytics and data. Examples include:
– Conversion Tracking broke, please help fix it
– I get an error in Looker Studio, what is going on?
– We want to track conversions on Form Submit, can you set it up?
– What is Server-Side Tagging and how can I utilize it?
Any time you write us a message on Slack it will be brought in as a request and added to our que. We can only be dealing with ONE request at a time. For bigger requests, we suggest you break them down into smaller chunks.
Any time you ask us to fix something, we’ll need access to the right systems. The access level depends on the tool we are dealing with. We’ll try to keep the access as minimal as possible to reduce liability on your and our side.
Passwords can be shared securely through LastPass.
While we have the capability to train teams, this service is not for that. We are your team and helping you resolve tracking issues. You will learn from doing with our experts but formalized training is not included.
We are pretty fast! With that said we need a few days to get access to your account and do an audit so we understand how it is set up. Once those are done we can then accept requests.
That depends on the request itself. We usually aim to get back to you within 12h of your submission. Then we’ll get on the case to help you solve it. This can be anywhere between 5 minutes to multiple hours. That said, we are pretty fast and know what we are doing, so it shouldn’t be too long.
Reporting. We do not support setting up reports from scratch for you.
Data Analysis. We can’t comb through data and produce “insights” for you on demand. This task would require a separate project.
Admin & Coding. We can support getting the right codes installed and making sure your tracking works, but we can’t support you in administrating a server or writing custom application code for you.
No, generally we are not. We are available during normal business hours (9-5pm) CET. We don’t work on weekends. Depending in which country you are based in, there might be days that aren’t holidays in Europe and we are available, but no guarantees.
Yes, generally you can book a call with us to look into a problem together or get an opinion. These are only available with prior notice and booking.
We prefer to keep things in Slack. So for a faster response please write us there.
No, our plans include tracking support. That is we help you with any difficulties around the tracking side. We do not analyze the data for you or create any reporting. We can however help you out solving any issues with your existing reporting.